Refund Policy

1. Eligibility for Refund
Refunds may be granted under the following conditions:

The product is damaged or defective at the time of delivery.

You received the wrong item or an item different from what you ordered.

The product is not as described on our website.

To be eligible for a refund:

You must notify us within 3 days of receiving the item.

The item must be unused, with all original tags, packaging, and invoice.

You must provide clear photo/video proof of the issue.

2. Non-Refundable Items
We do not offer refunds on:

Products purchased on sale or during promotional offers.

Items returned without original packaging, tags, or invoice.

Products that have been used, washed, or altered in any way.

Customized or made-to-order items.

3. Refund Process
Once your request is received and inspected:

We will notify you of the approval or rejection of your refund.

If approved, the refund will be processed within 7–10 business days.

Refunds will be made to the original payment method used at checkout.

4. Return Shipping
If the refund is due to an error on our part (e.g., defective or wrong item), we will bear the return shipping cost.

If the refund is due to a change of mind or size issues, return shipping will be the customer’s responsibility.

5. Exchange Option
If you prefer, we can offer an exchange instead of a refund, subject to availability. Please mention your preference when contacting us.

6. How to Request a Refund
To initiate a refund, please contact us at:

Phone/WhatsApp: 9044971244
Order ID and product images must be included in your request.